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Getting to know the FELTOM Crew - Caroline Tissot

Published on Monday, September 16, 2019

FELTOM Interview with Caroline Tissot

In today's interview we are going to speak to Caroline Tissot, FELTOM's newest addition to the team. In this article you will find out more about Caroline's new role and also about her responsibilities at FELTOM.

Caroline you’re new to the FELTOM team. What does your role consist of and what will you be responsible for?

My role as Executive Officer within the Federation is mainly administrative where my main responsibilities include the managing and coordinating of administrative tasks within the FELTOM office.  In the absence of the CEO, I also take over the day-to-day running of the office until his return.

Throughout the year, FELTOM organises various workshops and training events which I will be assisting with however, my main focus over the summer months is the liaising and processing of the various Accreditation Scheme inspections and subsequent reporting.

Could you describe one of your typical workdays?

My workday generally begins at 8.00am and I always like to start with a coffee! This gives my colleague and I time to brief each other on the tasks ahead and together we prioritise issues according to the urgency of the matter.  I then go through and reply to all incoming emails and action any that need attention.  As you are aware, I have only been working at FELTOM for just under two months, so each day brings about new learning opportunities for me to familiarise myself with and explore. I always try to ensure that any work assigned to me or asked of me by a client or school is dealt with or actioned upon by close of play.

What aspects of your new role do you find most interesting? And challenging?

Sitting in during Board meetings and Accreditation Council meetings has been extremely interesting. It has given me the opportunity to get a good basic understanding of how the industry functions as well as an insight into any issues that might arise and how best to tackle them.  I do enjoy being exposed to learning opportunities so understanding the legislation that covers the ELT sector is my personal challenge.

It is still early days to pinpoint any roles that I might find challenging as currently all is rather new to me.   

One of your responsibilities is the FELTOM accreditation. What can you tell us about this?

The Accreditation Scheme was first introduced back in 2006 to ensure and maintain high standards of education within the ELT sector through constant monitoring. Over the years, the FELTOM logo has become a recognised and well-respected mark within the industry both locally and internationally.

Obtaining FELTOM accreditation is a rigorous process for any school aspiring to be FELTOM accredited. This includes adhering to FELTOM’s policies and procedures, preparing for full inspections which are carried out once every three years with review visits in the interim and being open to make any changes that may be necessary.

On the other hand, the communication pathway between the Accreditation Council and the member schools is healthy one and the Council is always open to any suggestions that the member schools may have in order to improve standards.

Speaking of the FELTOM accreditation, what are the most important points which our agent readers should consider in this regard, especially when choosing to work with a FELTOM school? 

Any agent choosing to work with one of FELTOM’s member schools is guaranteed to receive excellent teaching and learning opportunities where the levels of leadership and management skills are second to none.

As I stated early, FELTOM accredited schools go through a very thorough process to ensure that they are offering their students exceptional service and this is achieved and maintained by targeting six specific areas namely that,

- member schools are managed in a way that is beneficial to the students and that all is in line with FELTOM’s belief that quality is not only maintained but improved upon through regular monitoring;

- student learning outcomes are achieved by ensuring that the teaching staff employed at member schools are equipped with the right qualifications and skills;

- students are looked after holistically throughout their stay on the island;

- the premises and facilities offered by member schools are up to the FELTOM Accreditation standards to ensure the teaching environment has a positive impact on both the teaching staff and the students’ overall learning experience;

- the enrolment process is a user friendly process for both agents and students

- the services for minors are effective with a particular emphasis on their welfare and safety.

One must also bear in mind that Malta is known for offering a safe environment for adults and minors alike. It is a nation that basks in sunshine for a minimum of 300 days a year and English is one of two official languages spoken locally.

What are your expectations for a career in the field of international education for the foreseeable future?

I plan to continue increasing my knowledge of the ELT sector and improving on my leadership skills. This will hopefully hold me in good stead to have the opportunity to promote the FELTOM brand widely in the future.

Working within the field of international education brings about a variety of opportunities which makes the job very versatile. It offers the possibility of meeting people from all walks of life which helps one grow holistically. As we all know, the ELT sector in Malta is a high contributor to the local economy and I look forward to being part of this very exciting and ever changing industry.

For further information about FELTOM and the accreditation scheme, you can reach Caroline on 


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